Skills Self Evaluation Cv, 2000 Example

Skills Self Evaluation Cv, 2000 Example Skills Self Evaluation Cv, 2000 â€" Assignment Example > 1. Summary Hospitality and tourism are among the fastest growing sectors in the global economy. The sector can be classified into several sub sectors. These sub-sectors continue to experience multi-dimensional growth. This growth has somewhat changed the role of the supervisor. The supervisor provides crucial linkages between customers and service providers as well as the front-line staff and the hierarchy of the management. A supervisor has to make certain that services are delivered effectively to the customers while ensuring high productivity among the staff. A number of skills are necessary to do this job. While some skills like effective communication and human resource management are commonly required in most organisations, there are certain commercial and technical skills that are job-specific and hence vary, depending on the nature of services and products provided by the organisation. However, persons applying for this position must have an overall idea about the growth a nd dynamics of this sector and should be enthusiastic and committed to meeting new challenges. A supervisor should have the capacity to lead from the front. After all, they are managers-in-waiting. 2. Introduction Hospitality and tourism are critical elements of the global economy. According to latest estimates, by the year 2010 tourism and hospitality is all set to emerge as the largest industry in the world, employing more than 112 million people(3). This sector covers a wide range of activities and services and can be broadly divided into following categories: Adventure tourism, Accommodation, Amenities (Amusement parks, casinos, shopping malls etc. ), events (cultural festivals, trade shows etc. ), food and beverage service, transportation and travel etc. Also, several new sub-sectors are emerging as this sector continues to experience burgeoning growth. The sector, owing to its growth potential, has enormous scope for absorbing people with different skill sets. However, there are some general skills which are necessary for most entry-level supervisory positions in this sector, which should be supplemented by other specific skills. The desirable skill sets in this sector often differ owing to changes in terms of industry trends. 3. Basic skills for the hospitality industryCourtesy is a major asset for the hospitality industry. Showing enthusiasm while greeting customers and doing it with a smile can take you far. In the tourism industry, it is not so much a matter of what you say, but how you say it. In fact, research on personal face-to-face communication has revealed that body language and voice modulation are 90 percent of the communication and are often more significant than the words themselves. Asking interesting questions of a tourist or making friendly comments augments the friendly atmosphere of an interaction. Addressing the client on a first-name basis and doing so in a natural manner aids in knowing the tourist as well as setting up a more p ersonal relationship. Looking straight into people to the customer’s eyes (without, of course, being intimidating) while making conversation and acknowledging them also serves one well. A pleasant manner and voice blended with a well-groomed appearance suggests a professional atmosphere that clients react to positively. The capacity to be tactful and show concern for a tourist when you have disappointing information to give them is easier in such an atmosphere. It pays to be courteous and optimistic, especially when dealing with angry or disgruntled customers.